A few months ago we launched AnswersEasy in the Shopify app store. Since then we have been analyzing how users interact with it and so far it has been a success. The idea is that customers will generally help themselves if they have the ability to.
AnswersEasy provides help desk style questions and answers to your Shopify store. Your customers see a support tab on your site when they visit and when they click it are
presented with the most popular questions and the ability to search for any answer they are looking for. Example search terms are “Free Shipping” or “Return Policy” or “Do you accept PayPal”.
AnswersEasy also provides merchants with a free vanity url which they can email to their customers for instant access. This url is your-shop-name.answerseasy.com.