0

A Game Guide to Customer Support

facebooktwittergoogle_plusredditpinterestlinkedinmail

custom-serv-ad

I often am confronted with the HR aspect of the company a.k.a Customer Service. Being a small company with limited resources this is the case for many small business owners. Managing your customers is an inherent obligation of running a company. Combine that with day to day operations, business development, and dozens of other tasks and it can be overwhelming.

The first thing that comes to most peoples mind is to just “outsource” your customer service. This is a terrible approach to the problem and I will elaborate on why that is here briefly.

Your customer service quality is the conduit to return business. This means if you provide poor customer service your customers will be that much less likely to return for future goods and services. This is a no brainer right? It should be, however many businesses go the cheap route. Don’t be a cheapskate!

So how do you provide great customer service and still run your company on a finite amount of man-power? We have found by leveraging several tools online we can provide both excellent customer service and also an excellent customer experience at the same time for very little or no additional monthly overhead. Below is our list of web based tools that make providing customer support to our customer’s a cinch.

ZenDesk

ZenDesk

ZenDesk provides a simple platform for us to manage all of our customer support emails in a single place. We can easily track issues and resolutions quickly and we love it.

ZenDesk.com

MixMax for Gmail

MixMax for Gmail

MixMax is a powerhouse suite of tools for Gmail and we adore this little gem. MixMax let’s us send our customer service quality polls, and satisfaction survey’s to gauge our effectiveness as an A-Game customer service provider.

MixMax.com

LiveChat

LiveChat Customer Service

MixMax is a powerhouse suite of tools for Gmail and we adore this little gem. MixMax let’s us send our customer service quality polls, and satisfaction survey’s to gauge our effectiveness as an A-Game customer service provider.

MixMax.com

Strong Process

Great Customer Service Process

Process plays a huge role in customer service much like many business operations. Defining a strong process around
customer support is a great way to streamline a consistent and enjoyable customer service for your customers.
Tom Holland wrote an excellent article on defining process around customer service.

thomholland.com

facebooktwittergoogle_pluslinkedinrssyoutube

Tim Matheson

Tim is a software engineer and computer software consultant based in Newport Beach, CA. He has worked with hundreds of companies implementing custom software-as-a-solution business administration tools. Tim's specialty is streamlining process using software for small to large businesses. When he's not saving the internet from dismal failure he enjoys riding his bike along the beach, and the occasional cup of coffee.

Leave a Reply

Your email address will not be published. Required fields are marked *